At bitpkr, your privacy is not an afterthought — it is built into the foundation of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a bitpkr player in Pakistan.
These cards summarise the six pillars of how bitpkr approaches your privacy. Please read the full policy below for complete details.
bitpkr collects only the personal data that is strictly necessary to provide our services, verify your identity, process your transactions, and comply with our regulatory obligations. We do not collect data for its own sake.
All data transmitted between your device and bitpkr servers is protected by TLS 1.3 encryption. Sensitive data including CNIC details and payment information is stored using AES-256 encryption at rest.
Your personal data is never sold to third parties. We share data only with regulated payment processors, KYC verification partners, and regulatory authorities — and only to the extent required for service delivery or legal compliance.
You have the right to access, correct, or request deletion of your personal data at any time. You can also object to certain processing activities or request data portability. bitpkr will respond to all valid requests within 30 days.
bitpkr uses cookies to maintain your session, remember your preferences, and analyse platform performance. You are informed about cookie use when you first visit the Platform and can manage your preferences at any time.
We do not hold your data indefinitely. bitpkr applies clear retention schedules to all categories of personal data, aligned with our regulatory obligations and the principle of storage limitation. Data is securely deleted when no longer needed.
bitpkr ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the bitpkr Platform at bitpkr.org. This Privacy Policy describes how we collect, use, store, share, and protect your personal information, and sets out the rights available to you with respect to your data.
This Policy applies to all players based in Pakistan and internationally who access the bitpkr Platform, regardless of the device or channel used — including our website, mobile browser experience, and any future bitpkr applications.
If you have any questions about this Policy or how your data is handled, please contact our Data Protection team at [email protected] before using the Platform.
For the purposes of applicable data protection legislation, the data controller responsible for your personal data is the company operating the bitpkr Platform under its international gaming licence. bitpkr determines the purposes and means of processing personal data collected through the Platform.
All data protection enquiries, subject access requests, and complaints should be directed to our support team in the first instance:
bitpkr collects personal data across several categories depending on your interaction with the Platform. The following table sets out what we collect and why:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photograph | Account registration, KYC/age verification, fraud prevention |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory correspondence |
| Financial Data | JazzCash/EasyPaisa account reference, HBL/UBL/Meezan bank account details, transaction history | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, technical support |
| Usage Data | Games played, bets placed, session duration, feature interactions | Service improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Sending relevant promotions where consent has been given |
We do not intentionally collect special category data (such as health information or biometric data) unless specifically required to satisfy a legal obligation and with appropriate safeguards in place.
bitpkr collects personal data through the following channels:
The majority of your personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or update your account preferences.
When you use the bitpkr Platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session behaviour. Please refer to Section 8 for full details of our cookie practices.
In certain circumstances, bitpkr may receive personal data about you from third-party sources, including:
bitpkr processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
bitpkr uses your personal data for the following purposes:
To create and maintain your bitpkr account, process your deposits and withdrawals via JazzCash, EasyPaisa, and local bank transfers, provide access to casino games and cricket betting markets, and deliver customer support when you need it.
To verify that you meet the minimum age requirement of 21 years, confirm your identity as required by our KYC obligations, and comply with anti-money laundering regulations applicable to licensed gaming operators.
To monitor transactions, betting patterns, and login activity for signs of fraud, account compromise, bonus abuse, or money laundering. Where suspicious activity is detected, bitpkr may suspend your account pending investigation and, where required by law, report the activity to the relevant regulatory or law enforcement authority.
To monitor your gaming behaviour for indicators of problem gambling — such as sudden increases in deposit frequency, extended session durations, or self-exclusion requests — and to apply appropriate account restrictions where necessary to protect your wellbeing.
Where you have given us your consent to do so, bitpkr may send you promotional emails and SMS messages about bonuses, new games, PSL cricket betting offers, and other bitpkr promotions. You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting our support team.
To analyse aggregate usage data, identify platform performance issues, improve the user experience, and develop new features and game offerings tailored to the preferences of Pakistani players.
bitpkr does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
We share data with trusted third-party service providers who assist us in operating the Platform under contractual data processing agreements, including:
bitpkr may disclose your personal data to regulators, gaming authorities, tax authorities, law enforcement agencies, or courts where we are legally required or compelled to do so. We will notify you of such disclosures where we are legally permitted to do so.
In the event that bitpkr undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email or a prominent in-platform notice prior to any such transfer and prior to your data becoming subject to a different privacy policy.
bitpkr uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to improve the service we provide. A cookie is a small text file stored on your device by your browser when you visit a website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, process transactions, apply security measures | Session / up to 24 hours |
| Functional | Remember your language preference, game settings, and notification preferences | Up to 12 months |
| Analytics | Understand how players use the Platform to improve features and performance | Up to 24 months |
| Marketing | Track the effectiveness of promotions and personalise offers shown to you (consent-based only) | Up to 12 months |
Strictly necessary cookies cannot be disabled as they are essential for the Platform to function. For all other cookie categories, you can manage your preferences through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on the Platform.
bitpkr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
When personal data is no longer required, bitpkr will securely delete or anonymise it in accordance with industry best practices. Where complete deletion is not immediately possible — for example, because data is stored in backup archives — we will ensure it is isolated from further processing and deleted as soon as practicable.
bitpkr takes the security of your personal data seriously. We have implemented a layered approach to data security encompassing technical, organisational, and procedural safeguards designed to protect your data against unauthorised access, disclosure, alteration, or destruction.
Access to personal data is restricted to bitpkr staff and contractors who have a legitimate need to access that data in order to perform their job function. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bitpkr will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Where required by applicable law, we will also notify the relevant supervisory authority.
Depending on the data protection laws applicable to your jurisdiction, you may have some or all of the following rights with respect to your personal data held by bitpkr. We are committed to honouring these rights and will respond to all valid requests within 30 calendar days.
To exercise any of the above rights, please contact our support team at [email protected] with your registered account email address and a clear description of your request. We may need to verify your identity before processing a request.
The bitpkr Platform is strictly intended for individuals aged 21 years and above. bitpkr does not knowingly collect, process, or retain personal data from anyone under the age of 21. Age verification is conducted at the point of registration and again prior to the first withdrawal as part of our KYC process.
If bitpkr discovers or has reason to believe that a registered player is under 21 years of age, we will immediately suspend that account, block access to all real-money features, and contact the account holder to initiate the verification process. If the player is confirmed to be under 21, the account will be permanently closed and any deposited funds will be returned in accordance with applicable regulatory requirements.
If you believe that a minor may have created an account on bitpkr, please contact us immediately at [email protected]. We take underage gambling prevention extremely seriously and will investigate all such reports promptly.
bitpkr operates under an international gaming licence and uses service providers located in various countries to deliver the Platform. As a result, your personal data may be transferred to, stored in, and processed in countries outside of Pakistan, including countries whose data protection laws may differ from those in your jurisdiction.
Where bitpkr transfers personal data internationally, we take appropriate steps to ensure that your data is afforded a comparable level of protection, including by:
By using the bitpkr Platform, you acknowledge that your personal data may be transferred internationally as described in this section.
bitpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy — changes that affect how we collect, use, or share your personal data — we will notify you by email to your registered address and by posting a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how bitpkr is protecting your data.
Your continued use of the bitpkr Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should stop using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or about how bitpkr handles your personal data, please reach out to us through one of the following channels:
Please include your registered account email address and a clear description of your query or request so we can locate your account and respond efficiently. For Subject Access Requests, we may need to verify your identity before releasing any data.
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
Now that you know exactly how bitpkr protects your personal data, you can enjoy PSL cricket betting, live casino, and hundreds of slots with complete peace of mind.
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